India’s Third Largest Public Sector Bank Opens Virtual Branch in the Metaverse

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    • The Punjab National Bank has opened a virtual branch in the Metaverse.
    • Customers will be able to access the PNB Metaverse from their home or office via their mobile phone or computer.
    • PNB is India’s third largest public sector bank.

    The Punjab National Bank (PNB) has opened a virtual branch in the Metaverse. The institution joins a growing list of financial services companies that have launched the Metaverse Experience, including HSBC, Ned Bank, South Korea’s Woori Bank and Shinhan Bank, and United Arab Emirates’ Commercial Bank International.

    PNB’s Metaverse platform provides a virtual experience for new and existing customers to make deposits and explore a range of products and services such as retail and small business loans and government flagship schemes.

    Customers can access the virtual branch via mobile phone or computer from home or office. According to the announcement, PNB Metaverse will give users immersive access to banking services in the form of digital avatars.

    PNB MD and CEO Shri Atul Kumar Goel commented on the launch, highlighting the importance of embracing digital advancements in banking services, such as the use of 3D environments and social media to improve customer engagement. emphasized gender.

    Kumar Goel praised the bank’s technology partner, a digital financial services solutions product developed by Infrasoft Technology, is the key to bringing digital experiences to the bank’s Gen Z customer base.

    “With our technology partner,, we are confident that we will be able to assist our customers virtually and provide them with all the informational capabilities that any branch can offer. We look forward to improving our processes and providing a highly personalized customer experience,” he added.

    Meanwhile, M.D. and CEO Sri Rajesh Mirjankar said: commented: “We are delighted to be part of the Punjab National Bank’s Metaverse journey of providing superior banking solutions.We are also pleased to have a dedicated platform in the Metaverse to provide an interactive, secure and immersive virtual experience for all banking services. has been successfully developed.”


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