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    Ministry of Finance launches digital transformation initiatives using metaverse and AI solutions

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    Dubai, United Arab Emirates: – Ministry of Finance concludes its participation in GITEX Technology Week 2023 to showcase leadership in digital transformation and artificial intelligence, provide metaverse solutions to government agencies, and move toward a more inclusive future facilitated client initiatives. The ministry also introduced digital systems, projects and smart innovative initiatives in the financial sector.

    His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai, Deputy Prime Minister and Minister of Finance, said that his ministry is committed to providing advanced He emphasized that he is keen on developing financial solutions, thereby promoting Dubai’s development. The UAE enjoys a top-class economic and financial status. He said: “The Ministry is taking a proactive approach to providing advanced financial solutions that support various sectors, especially the digital economy and advanced financial technologies.”

    With GITEX, the Department will develop various systems, projects, artificial intelligence initiatives, digital services, generative artificial intelligence platform ChatGPT – Treasury Department, Digital Procurement Platform, Treasury Metaverse, Federal Asset Tracking System in Metaverse, Public Revenue Collection and In addition to public funding services, these include a proposal platform, violation reporting services, and supplier registration on the Federal Supplier Registry.

    dialogue session

    The Ministry held a panel session entitled “MoF’s initiatives in the field of artificial intelligence”, with Meshaal bin Hussein, Director of Information Technology at the Ministry of Finance, on stage. During the session, he introduced the Treasury Metaverse through a prototype digital procurement platform. The platform has enabled the public to explore products and services, facilitating the digital journey of stakeholders. The presentation showcased how the platform improves communication with government customers through features such as ‘Hessa’. It is a smart digital assistant (chatbot) that can guide users to complete certain tasks or provide information and other assistance to improve the user experience through voice or written commands. . There is also a step-by-step digital guide, a new feature implemented in the digital procurement platform, which guides users step-by-step on how to carry out the purchase process.

    The federal asset tracking system was also reviewed using Metaverse technology. This system was initiated by the Department of the Treasury’s efforts to accurately count and record all federal assets in financial statements. This system is intended to provide a comprehensive overview of all moveable and immobile federal assets and display the size and value of assets on the ground. The system has been implemented at the federal level in 24 organizations, including the Treasury Department. This system is integrated with federal systems, from the Federal Procurement System to the Federal Financial System. It also automates asset management processes such as registration, transfers, and inventory.

    Another initiative is Chat GPT – Ministry of Finance. This generative artificial intelligence platform was introduced to the public through a prototype chatbot. The platform allows government officials to explore virtual applications in physical space, interact with realistic simulations, and interact with others in virtual environments, with features such as meetings, training simulations, and tours of government facilities. You can collaborate with users. The goal is to revolutionize customer service, leveraging AI technology to enhance service delivery, engage the public and meet the needs of the digital age, empowering the ministry to provide practical support to customers. It’s about giving.

    The Ministry also organized a session entitled “Services 2.0”, which was addressed by Fatima Al-Nakvi, Deputy Assistant Secretary for Support Services at the Ministry of Finance. In his opening speech, he noted the Ministry of Finance’s efforts in developing digital services and deploying the latest technologies, systems and applications as part of the Ministry’s digital transformation efforts. This includes the recent use of generative artificial intelligence in several initiatives and systems. This session will highlight her UAE government’s vision in developing new approaches to designing government services and highlight her experience in facilitating stakeholder journeys through innovative and efficient means. It was done. This is in line with the country’s commitment to making UAE government services the best in the world, with a focus on delivering simplified, effective and responsive services, with a priority on having a positive impact on stakeholders and the wider community. is intended to provide.

    This session highlighted Treasury’s experience in improving services through this proactive approach. The Department has identified and tested three priority services as part of its comprehensive service transformation team initiative, Service 2.0. These services include registration on the Federal Supplier Register, advisory support in accounting systems, and response to stakeholder inquiries.

    digital services

    The Ministry of Finance has introduced an e-proposal platform for government, corporate sectors and individuals on the platform within the Federal Government booth at GITEX. A Whistleblower Case Reporting Service has also been introduced to provide a secure and confidential channel to notify all Department stakeholders of violations, including employees, customers, suppliers, and partners.

    The Federal Supplier Registration Service also has a Supplier Registration. It aims to improve the comprehensive services offered to the business sector and highlight the benefits offered to suppliers. In addition, there is also a public revenue and funds collection service for government departments developed in 2022.

    The whistleblowing system provided by the Ministry of Finance’s Internal Audit Office is delivered through an electronic system and smart app.

    This service is part of Treasury’s commitment to maintaining the highest standards of staff integrity and professional ethics in all our operations and to ensuring the proper stewardship of public funds. The department has published a guide to combating fraud in the federal government. The Whistleblowing Service targets criminal offenses, fraud offenses, threats to personal health and safety (violence, intimidation), violations of Treasury regulations, suspicions that someone is concealing a violation, and actual threats or harm. That’s what I mean. Acts that violate the environment or laws. The report must include specific information that reflects knowledge or reasonable suspicion to help verify the report. The information in the report pertains to Treasury and is accurate and reasonably believed to be necessary (i.e., provided in good faith) to disclose serious criminal activity or serious improper circumstances. You need a basis.

    The Service combats corruption and all forms of financial or administrative wrongdoing, protects the assets and assets of the Ministry, creates an exemplary working environment, promotes transparency, honesty and integrity, and The aim is to encourage employees and partners to speak up about anything questionable or wrong. Practice without fear of negative repercussions, establish a strong organizational culture for employees and stakeholders that focuses on combating fraud as a cornerstone of Treasury’s governance system, and maintain confidentiality of the identity of whistleblowers. Ensure retention and protection. Violations against public funds or public funds can be notified through his Wajib on his website of the UAE Supreme Audit Authority.

    Public revenue and funds collection services for federal agencies enable you to collect amounts owed to states, create claims procedures, enforce, resolve debts, and ensure the sustainability of federal resources. . Previously, federal agencies collected amounts owed to states from debtors. If these amounts cannot be recovered, the file will be sent to the Ministry of Justice. Currently, applications can be made from the Ministry of Finance’s website or smartphone app. Federal agencies can use this service when they are unable to collect a debt from a debtor. The file and all relevant documents regarding the debtor are then referred to the Ministry of Finance. This allows the Treasury Department to legally bill and settle debts on behalf of federal agencies and to take any legal action necessary to recover debts. This is done by filing electronically through the electronic system for collecting revenue and public funds. You will then be asked to refer your debt file to the Ministry of Finance, including all the necessary data and documents. The Treasury then has the right to approve or reject the referred file and legally replace the creditor body. Debtors and creditors will be automatically notified of the status of the file, and the Treasury will take the necessary legal steps for enforcement.

    The department has also introduced another service called the Suggestions Platform, the Treasury’s internal suggestions portal. The system’s user-friendly and easy-to-understand screens provide tools to objectively and fairly evaluate proposals, guidelines for submitting proposals, and options to submit proposals in bulk/collaboratively or with audio recordings. We also offer a chat feature to discuss your proposal directly from the platform page using Microsoft Teams. There is a link between the internal proposal platform system and the National Customer Relationship Management (NCRM) system portal, which helps integrate evaluation and follow-up mechanisms for proposals received from within and outside the Department.

    The importance of digitizing such services lies in the ability to respond to proposals within up to 10 days from the date of submission. Previously, the old traditional method of manually collecting suggestions via email, service center, or suggestion box took 30 to 60 business days.

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