TIAA Expands to Frisco—and the Metaverse » Dallas Innovates

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    TIAA was founded in New York over 100 years ago by Andrew Carnegie to help teachers retire comfortably. We now serve millions of customers worldwide across industries and are adding locations in: frisco. We are also preparing a cyberspace platform where Mr. Carnegie will continue to live as an avatar.

    “everyone is We are experimenting with how LLM can be used in our business,” said Chief Data and AI Officer Swatee Singh. “I’ve heard on forums and on phone calls that one of the biggest pain points people have is trying to find specific information in the masses of content on websites.”

    Her team set out to develop a solution that works in a secure environment. A large language model, Chat GPT, was incorporated into her TIAA clause to ensure Mr. Carnegie had the correct answer when someone asked a specific question. The prototype is being tested for accuracy as the list of potential use cases grows.

    [Image: TIAA]

    “Customer service is first and foremost, helping people get the answers they need when they need them. You can also add value in the following ways:

    It will serve two audiences: millions of customers and TIAA employees.

    Onboarding, mentoring, technical talks, and study sessions are all possible ways to benefit from technology, the company says. And education will be a big factor, as Andrew Carnegie created his TIAA for the benefit of teachers. Employees will be able to use this for cross-training and upskilling. This is a natural evolution of the program launched in October 2022.

    “In the fall, TIAA launched a ‘Guild’ for employees looking to learn skills outside of their day-to-day work,” said Tieisha, Head of Technology Partnerships, Acceleration and Cultural Transformation. Mr Smith said. Over 1,600 employees have completed the program, of which approximately 100 have industry certifications. ”

    Louisville-based Tony Arendt is one of them. He works in his TIAA’s National Contact Center and joined the company’s Data & AI Guild because of his personal and professional interest in the subject.

    “As a Guild member, I am learning that the use of data and advances in AI can be useful tools to better serve our clients,” said Arendt. “The insights I gain from accessing knowledgeable colleagues will not only pique my curiosity about this growing technology, but will undoubtedly enhance my role in omnichannel authentication.”

    Recruitment This is another business function that will benefit from TIAA Bath, which the company has put a lot of effort into building its Digital Client Experience Lab in Frisco Star. The capital investment is $58 million and will employ approximately 2,000 people who will work on a hybrid schedule. Once the TIAA Bath is open to the public, people will be able to tour the new space. The beta is built on OpenAI and should be tested against other his LLMs. Part of that effort is to ensure accuracy and adherence to guidelines.d Guardrail.

    [Image: TIAA]

    Two trends influence TIAA’s approach: platform preference and longevity. Young people today prefer to participate in virtual worlds. And a 5-year-old is expected to live to be at least 100 years old. This means that retirement messages are more important than ever.

    Soon it will be more accessible than ever. The TIAA Bath is scheduled to be deployed in late 2023, and the Frisco Customer Experience Lab is scheduled to open in his 2024.

    Voices contributor Nicole Ward is a data journalist at the Dallas Area Chamber.

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