According to previous reports, ChatGPT has become the go-to productivity tool for many users, especially millennials. However, as the topic of artificial intelligence spreads, concerns about its security and reliability are growing. For ChatGPT, these two factors and reliability have been viewed by users as their biggest weakness.
The report comes from Hundred XA consumer insights company, we analyzed how ChatGPT’s user experience compares to what we got from over 50,000 unique feedbacks on 70+ expert productivity tools. These leading productivity tools include DocuSign, Microsoft Office, Zoom, Google Workspace, Adobe, Slack, and more.
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ChatGPT’s scorecard wasn’t bad at all. User satisfaction isn’t the best in class, but it’s above average, and ChatGPT’s Net Promoter Score (NPS) is 30 out of 100. User intent is also pretty positive, as 40% of his early adopters said they plan to continue using the tool. Only 10% said they would use less in the next 12 months, indicating continued growth.
“The key to addressing consumer AI concerns is for brands to implement some sort of data cleansing and screening mechanism for their applications,” said Rob Pace, founder and CEO of HundredX. says. “If ChatGPT can effectively weed out fake content like the one created by bots, it should see a significant increase in credibility scores. For example, his NPS on NPR is 35 points higher than the average media competitor. , the main factor of which lies in some “quality”. Relevant scores such as credibility and credibility. “
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ChatGPT’s strengths compared to the industry average of popular productivity tools are its ease of use, performance, and value. With this success, AI chatbot developer OpenAI is now making plugins and APIs available for companies that want to incorporate their technology into their business models.
But when users described their biggest concerns about ChatGPT, three things stood out: reliability, security, and reliability. Compared to other productivity software, ChatGPT caused negative sentiments regarding reliability and security. Specific comments from various users called ChatGPT “too easy to use for plagiarism” and “students use it to cheat their assignments”.
“On the one hand, embedding ChatGPT into the existing model could be a great opportunity in terms of addressing some key concerns related to reliability,” Pace told ZDNET. “If, for example, a Microsoft Office tool could analyze my own data to help me be more productive and save time in my trusted walled garden, some privacy concerns would go away. That’s probably why Microsoft and ChatGPT think they can charge an extra $30 per user per month — a staggering amount.”
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research done by Cryptomaniaks.com warned in March of growing distrust of AI chatbots like ChatGPT, explaining that Google was searching “Is ChatGPT safe?” A 614% increase since the bot’s introduction in November.
A CryptoManiaks spokesperson said, “As AI technologies like ChatGPT continue to advance and become more integrated into our daily lives, it is important to address emerging safety concerns.” “This surge in searches highlights the need for public education and increased transparency about AI systems and their potential risks.”
But apart from mistrust and unreliability, who is behind ChatGPT? Hundred X According to the report, over 35% of users likely to continue using and promoting ChatGPT are under the age of 40, but only 24% are over the age of 40.
“How ChatGPT approaches initial customer feedback will play a big role not only in how it is perceived, but also in its impact on society,” added Pace.
